Pottr Support

Pottr is a pottery journal for iPhone and iPad, made and maintained by one person.

Getting help

Open an issue on GitHub. In the app, Settings → Send Feedback takes you straight there; you can also go directly:

github.com/MarcMelgosa/pottr-legal/issues

Issues are public, so leave out anything private. For a bug, the form asks for your Pottr version (shown in Settings → About Pottr), your device and the app’s language, which is usually what’s needed to work out what went wrong.

Pottr itself has no accounts and no sign-in. Opening an issue needs a free GitHub account.

Common questions

Where is my data? On your device, and in your own private iCloud if you have iCloud enabled. Nothing is sent to any server belonging to the developer, and there is no analytics or tracking. See the Privacy Policy.

My projects aren’t syncing between devices. Both devices must be signed into the same iCloud account with iCloud Drive turned on. Sync is offline-first, so changes made without a connection appear once the device is back online.

Can I get my data out? Yes. Any project can be exported as a .pottr file or a PDF report from the project’s share menu, and material libraries can be exported as CSV from Settings.

How do I delete everything? Deleting the app removes everything stored on the device. To remove the iCloud copy, open Settings → your name → iCloud → Manage Account Storage → Pottr → Delete Data.

I left a tip — what did it do? Tips are entirely optional and unlock nothing; every feature is free either way. They go toward the app’s running costs.

Privacy requests

Feedback is a public GitHub issue, which you can edit or close yourself. To have an issue you opened deleted, or to ask about your data, use the Privacy or data request form on the issues page. See the Privacy Policy for what the app does and doesn’t collect.